FAQ

FAQ + Info

WHAT DO I NEED TO BRING FOR THE RENTAL?
All rental properties are fully furnished. They include furniture, appliances, and a kitchen supplied with cooking utensils and dining ware. They will have sheets, blankets, pillows, comforters, and towels for your use. We will also provide paper products (toilet paper, paper towels, etc.) that you will need during your stay, in addition to basics like garbage bags and dish soap and detergent.

ARE ANY OF YOUR RESIDENCES PET FRIENDLY?
No pets are allowed in any residence.

WHEN ARE CHECK-IN AND CHECK OUT?
Check-in time is anytime after 4 p.m. and check out time is 11 a.m. It is important that we adhere to these times, in order to ready the house for the next resident.

WHERE DO WE PARK, CHECK IN/PICK UP KEYS?
Each residence is designated one parking space in the private garage. Parking in the private Sinclair garage is available for standard size vehicles.  Trucks and large vehicles will not be able to access the parking spaces.

Guests are provided driving directions and access information via email after submitting full payment and accepting the terms of our online rental agreement. There is additional paid meter parking along the street for $1/hr, $3/hour pay-per-space parking lot across the street from 59 Broadway St, in addition to several public parking garages around downtown for $10/day maximum (unless there is a special event).

Secure private parking is provided in the basement of The Sinclair building via Carolina Lane that runs behind the building and accessed by Walnut Street a cross street to Broadway south of The Sinclair.  The garage entrance is lighted and is solid black.

WHAT DO I NEED TO DO TO CHECK OUT?
Since cleaning is included in your rental fee, when you leave a property we simply ask that you make sure all of the trash and recycling is in the correct receptacle, that the dishwasher has been run and emptied, the oven turned off, and that you have all of your personal possessions. Please place the fob / keys on the dining room table unless you are leaving from the garage, in which case leave the fob you use to depart with in the wooden “key” box in the garage.

ARE WE EXPECTED TO CLEAN THE HOUSE BEFORE WE LEAVE?
Cleaning is included in every rental, so you are not expected to clean the house before you leave. We simply ask that you make sure you have properly disposed of trash and recycling, that the dishwasher has been run and emptied, the oven turned off, and that you have cleared the residence of your personal possessions. Should you need them during your stay, basic cleaning supplies (mop, broom, cleaning spray) will be available at the residence.

IS THERE AN ELEVATOR IN ADDITION TO STAIRWELL ACCESS?
A stairwell provides access to Residence 201 or 202 on the second floor. An elevator is available to provide private access to residence 301 on the third floor.  The elevator is entered in the garage basement.  The top floor residence may also be accessed by the same stairwells that serve Residence 201 and 202.

SHOULD I BUY TRIP INSURANCE?
Yes, we recommend all travelers purchase trip insurance. It’s relatively inexpensive and very worth it, if for any reason you have to cancel or cut short your trip.

There are many different types of trip insurance available, but what you should look for is a policy that includes Trip Cancellation and Interruption Protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions that cause delay/cancellation of travel, or fire or flood in your home, this type of coverage will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel-related fees.

If you miss your planned departure for a covered reason, you may also be eligible to receive reimbursement for additional travel expenses incurred to reach your destination. If you have to interrupt a trip due to a covered illness, this insurance will also cover your transportation home. Please see AccessAmerica.com for details on this coverage.

Please note that The Sinclair does not represent a travel insurance company or sell policies.

WHAT IS THE SECURITY DEPOSIT OR REFUNDABLE DAMAGE DEPOSIT CHARGE?
What we call a “security deposit” is, in essence, a refundable damage deposit that ensures an owner’s property is left in the condition in which a renter finds it. The damage deposit is fully refundable if the home is found to be in satisfactory condition after departure, the full deposit will be returned within 30 days of departure. This is an alternative option to a property damage protection insurance fee, which is non-refundable.

WHAT IS PROPERTY DAMAGE PROTECTION INSURANCE FEE?
Many owners now choose to charge a non-refundable fee of $59, to purchase property damage protection insurance fee. This fee replaces the refundable damage deposit.

WHEN CAN I EXPECT TO GET MY SECURITY DEPOSIT BACK?
If your rental includes a refundable damage deposit, the property will be inspected and, if found to be in satisfactory condition, the refund will be returned via the original method of payment (ex. credit card). If any part of the deposit must be applied to repair broken items or property damages, we will notate the cost and the cause in an invoice receipt email, if or when the remainder of the deposit is returned to you.

WHAT IF THERE IS AN EMERGENCY DURING OUR STAY?
If you are having a medical emergency, dial 911 from the phone in your rental property. There is also a list of local emergency numbers in the check-in instructions, hospitality guest app (if downloaded), and in the residence manual in each home, in case you should need them.

We hope that your stay in the area will be relaxing and without incident, but should you need to get in touch with the property owner or reservation manager, just call our office 828-337-3362 or contact the property owner directly.

Please do not hesitate to call us if something requires immediate attention. For all non-emergencies, we ask that you email or call during regular office hours (9 a.m. to 5 p.m.).

DO YOU HAVE A LOST AND FOUND?
Although we cannot be held responsible for items left behind, we do make every effort to locate and return lost property to their owners. Contact us, and found items will be returned to you for a $25 handling fee plus postage. Unclaimed items will be donated to charities after 30 days.

DO YOU HAVE AN AGE REQUIREMENT?
Yes. Please see each residence listing for details.

WHY IS THE OCCUPANCY LIMITED?
The property should not be used or occupied by more than the maximum allowable number of occupants. Although additional bedding may be listed, this is for the convenience of providing privacy and adequate bedding for groups that may need to have separate lodging due to gender, age or marital status. We take this seriously and ask that you observe, without exception, the stated maximum occupancy.